Hey there, rail enthusiast! 🚂

Are you ready to join the awesome team at NORTHERN as a Customer Information Controller? We're looking for someone who's all about providing top-notch customer service in a fast-paced environment! 🌟

What's the gig about? 🤔

You'll be the go-to person for keeping our customers in the loop during those pesky service disruptions. Your mission? Make sure everyone knows what's going on and help those in need. It's all about clear communication and problem-solving skills!

Your daily adventures will include:

• 🖥️ Monitoring our train services like a hawk


• 📢 Delivering real-time updates to our lovely customers


• 🚌 Arranging alternative transport when things go sideways


• 📱 Keeping our info systems up-to-date and making announcements


• 🤝 Supporting customers, conductors, and station staff

What we're looking for in you:

• Excellent people skills - you're a communication wizard! 🧙‍♂️


• Tech-savvy - multiple computer systems? No problem!


• Railway knowledge - bonus points if you're a train buff!


• Customer service superstar - going above and beyond is your middle name

Perks of the job:

• 💰 Salary: £39,225


• 🚆 Free travel on Northern services


• 🏋️‍♀️ Cycle to Work Scheme


• 💼 Career growth opportunities


• 🏥 Excellent maternity and paternity benefits

Ready to hop on board? Apply now and let's make magic happen on the rails! 🎩✨

For more info, check out our website: https://www.northernrailway.co.uk/