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Employment » Computer & IT » Network Operations Specialist - Customer Experience Management

Network Operations Specialist - Customer Experience Management

Posted by Support Admin December 23, 2024
  • Salary Not specified
  • Location Bristol, England, United Kingdom [map]
  • Job Type Full-time

Job Description

Join the BT GROUP Team! 🌟



Hey there! We're looking for a Network Operations Specialist to join our awesome Customer Experience Management (CEM) team. This is your chance to be part of something big and make a real difference in how our customers experience our network.



What You'll Be Doing:



  • Keeping an eagle eye on our system performance 🦅

  • Solving technical puzzles and helping customers

  • Performing regular system maintenance (it's like giving our network a spa day!)

  • Spotting ways to make things run even smoother



What We're Looking For:



  • A customer-focused attitude (our customers are our VIPs!)

  • Experience with network monitoring systems

  • Strong understanding of mobile telecoms network protocols

  • Analytical thinking skills (we love problem solvers!)



Perks of the Job:



  • Competitive salary and bonus

  • Generous pension scheme

  • 25 days of annual leave (plus bank holidays)

  • Flexible benefits package

  • World-class training opportunities

  • Discounted BT products and services



This role can be based in Bristol, Birmingham, or London, with a hybrid working model (3 days in the office per week).



Ready to join our team and help shape the future of BT's network? Apply now and let's chat! 😊

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